Reference

How we handle your account information

We collect what we need to run your account, process deposits through Touch 'n Go eWallet, Boost or GrabPay, and verify withdrawals. This policy explains what we gather, why we gather it, and how you control it.

Account data encryptedPayment details securedMarketing opt-out availableDeletion requests honoured
twin33 How we handle your account information
POLICY QUESTIONS

How to reach us about your data

If you want to see what information we hold, ask us to correct an error, request deletion or withdraw marketing consent, use any of these paths. Response time is usually within three business days.

Live chat Open the chat bubble in the account menu and ask the agent to route your privacy request to the data team. Fastest path for quick questions about what we store.
Email inquiry Write to the support address shown in your account footer with the subject line 'Privacy Request'. Include your registered email so we can verify ownership before releasing data.
Account settings Marketing preferences and cookie controls live under Settings → Privacy. Toggle email and push notifications on or off; changes apply immediately without contacting support.
SECURITY LAYERS

How we protect what you share

Every piece of account data sits behind encryption both in transit and at rest. Payment credentials never touch our servers; Touch 'n Go eWallet, Boost and GrabPay handle the sensitive part and send us only a transaction token. Here's what else is in place.

Encrypted storage

Personal details, transaction logs and session tokens are stored in encrypted databases. Access is limited to authorised staff who need it to process withdrawals, investigate disputes or respond to your support ticket.

Cookie notice

We use essential cookies to keep you logged in and preference cookies to remember language and layout choices. Analytics cookies track lobby navigation so we can improve load times and recommend games. You can disable non-essential cookies in account settings.

Account verification

When you request a withdrawal we check the phone number or email matches your registration. If the amount crosses a threshold or the request looks unusual we may ask for an ID scan; the document is reviewed once then deleted…

Retention policy

Active-account data stays live so you can review your history and track balances. After you close the account we hold transaction records for the period local regulations require, then anonymise or purge them unless a legal obligation prevents deletion.

Privacy policy answers

We ask for name, email, phone number and date of birth at registration. Payment details come from Touch 'n Go eWallet, Boost or GrabPay when you deposit, and we log device type, IP and browser to secure your session.

We pass transaction references to payment providers, game outcomes to studios, and host data with infrastructure partners. We do not sell your information to advertisers or data brokers; every third party signs a confidentiality agreement.

Contact support via live chat or email with a privacy request. We'll verify ownership then send a copy of your data or process deletion, subject to any record-keeping period required by local law.

Essential cookies keep you logged in; preference cookies remember language and layout; analytics cookies track lobby use. You can disable non-essential cookies in account settings, though some features may work less smoothly.

We hold transaction and verification records for the period local regulations require, usually a few years, then anonymise or delete them. If a legal dispute or investigation is open, retention may extend until it resolves.

We send promo updates only if you subscribe during registration or in account settings. Unsubscribe via the link in any email or toggle marketing preferences off under Settings → Privacy; the change applies immediately.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.